Telekommunikation und Serviceorientierte Architekturen
Telekommunikation
| Billing | Geneva |
| IVR (interactive voice response) | Nortel, Lucent |
| CTI (computer telephony integration) | Genesys |
| ACD (automatic call distribution) | Aspect |
SOA
| EAI (enterprise architecture integration) | Vitria Businessware |
| SaaS (Software as a Service) | BPEL, WSDL, AJAX |
